If for any reason, your repair is delayed due to the need for additional parts, documentation, or further evaluation, you will be called about the notification of the delay and given a new scheduled completion date for the repairs. If circuit card is unrepairable we reserve the right to refuse and or replace with an equal or better circuit card to ensure proper warranty and performance is maintained.
This 30 day warranty will not apply to items that fail due to misapplication, including, but not limited to, improper operation of another board not repaired by us, a board repaired or sold by us used for a testing purpose,shorted solenoids,storage, handling or installation; negligence, abnormal temperature, moisture, dirt or corrosive conditions; or an act of God. Warranty does not apply to mechanical parts / wear tear, Electronic components that are original and have failed after repairs,Coin/Bill &Ticket Jams, Original Display glass, and Coils and mechanical assembly’s.Payment must be received in full before repairs are performed on all machines. Machine Sales: If picking up, payment must be received in full no cash pickups.
Payment can be made by Paypal, Certified Bank Money order Made out to A.C. Games, LLC
payment must be received in full before services are performed. If payment is made by check please allow 7-10 business days for check to clear. PayPal Payments must be shipped to address provided with paypal account no exceptions. Returned checks, There will be a minimum 35.00 fee for each returned check to cover bank processing fees. If authorized there is a 20% restocking fee on all returns. .Warranty claim must be within original warranty period no exceptions. Payment is due within 3 business days of invoice date on pinball machines. All warranty service calls carry a 39.95 minimum service call fee. Shipping of boards will be paid both ways by the customer.
Unauthorized in-field repair or tampering with repaired items will result in our warranty being voided immediately.
Some repair needs are more urgent than others … and some are much more urgent than others! Therefore, we offer three different options to ensure you receive quality repairs in a timely manner. We view warranty repairs as serious business. We don’t expect to see many of them, therefore, when we do, they become our top priority. As a result of our team of service technicians are on hand to answer any questions you have throughout the repair process. If you ever have a question about a repair, please don’t hesitate to call us at 920-980-1947. We are always happy to answer any questions that you may have.